Frequently Asked Questions
Everything you need to know about our cotton paper, printing, and how we work. Don't see your answer here? Reach out — we're happy to help.
Shipping & Orders
Where do you ship from?
We're based in Ridgefield, WA — just outside Portland, OR. Orders are packed and shipped from our studio.
How long does shipping take?
We ship same or next business day. Domestic orders typically arrive in 3–5 business days. International orders ship via UPS — transit times vary by destination.
Do you ship internationally?
Yes! We ship worldwide. International orders go out via UPS. Duties and import taxes are the responsibility of the recipient.
What is your return policy?
We accept returns on unprinted paper within 14 days of delivery. A 15% restocking fee applies, and the customer is responsible for return shipping costs. Custom and printed orders are final sale — we cannot accept returns on work made specifically for you. If your order arrives damaged or incorrect, we'll replace it at no charge. Just reach out within 7 days with a photo.
The Paper
What does "handmade" actually mean?
Every sheet is made by hand in our studio from recycled cotton fiber — in small batches, one pour at a time. No two sheets are identical. That's the point. The texture, weight, and warmth you feel comes from the process, not a machine.
What's the difference between Heirloom and Studio paper?
Just the edge. Heirloom has a deckled edge — soft, organic, slightly irregular — the look most people picture when they think of handmade paper. Studio has a clean-cut edge, precise and modern. Same 100% cotton fiber, same weight, same quality. It's purely a matter of the finish you want for your project.
Printing & Custom Work
Can you print on my paper?
Yes — for orders of 25 or more sheets. We print directly on our cotton paper for invitations, stationery, art prints, and more. To get started, visit our Bring Your Vision page or email your files to info@blisscottonpaper.com.
What file format do you need for printing?
PDF is preferred. Files should be at least 300 dpi with 0.125" bleed on all sides. If you're working with a designer, share these specs with them. We'll flag any issues before we go to press.
Samples & Trade
Do you have samples?
Yes. We offer sample packs so you can feel the paper before you commit. Visit our samples page to order.
What is BlissPro?
BlissPro is our trade program for designers, stationers, creatives, and artists. Members receive exclusive pricing and early access to new products. Learn more and apply here.